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Frequently Asked Questions

Why should I use Yacht Toys rather than just buying the kit I want online myself?
It's all about procurement friction. Buying gear piecemeal forces you to juggle fragmented suppliers, staggered deliveries, and a mountain of tiny invoices. YachtToys eliminates this retail headache by acting as your single fleet-provisioning partner. We consolidate your entire order into a single, VAT-exempt transaction, handling the complex export documentation that online B2C retailers rarely get right.

Yacht Toys have a minimum order value of £1500. Why is this?
We offer an exclusive, professional procurement partnership for our clients, not a website and a retail catalogue. Exporting high value goods to the yachting world isn't a case of just putting a box in the mail. We’re talking about T1 transit forms, VAT-exempt invoicing for vessels in trade, Certificates of Origin, customs clearance paperwork etc etc. This takes time, effort, and skill, and our minimum order value is the justification for our premium service.

I have limited storage on my boat. How do I know if the toys I want will actually fit in my lazarette?
This is the most common concern we encounter. Unlike general retailers, we provide a free consultation service where we review your vessel’s specific dimensions and storage capabilities. We don’t just sell you products, we ensure they can all be safely stored, launched, and recovered by your crew before you commit to a purchase.

We are currently in the Med but heading to the Caribbean. Can you deliver to us there?
Yes. As specialised international freight forwarders and IATA Cargo Agents, we excel at "chasing the boat." We coordinate with local agents and marinas worldwide to ensure your shipment arrives at the exact port or marina where you are docked. We manage the timings to ensure your gear is on the swim platform before your guests arrive.

How do you handle customs and import duties for a yacht in transit?
Logistics is our core strength. Because we ship primarily from our warehouse in the Netherlands, we have optimised routes for global delivery. We handle the complex paperwork and IATA formalities to eradicate the dreaded "held at customs" delays. While you remain the importer of record, our network of dedicated agents works to ensure a smooth clearance process in almost any jurisdiction.

Can I get my boat’s logo and name on the inflatables and towels?
Absolutely. We have 20 years of experience in maritime branding. We use state-of-the-art machinery and marine-grade inks/threads specifically designed to resist UV fading and salt-water peeling. We ensure your branding is as durable as the gear itself.

What happens if the equipment fails during a busy charter season?
We vet all our gear through the lens of a deckhand, meaning we only sell products built for the rigors of professional use. However, if a failure occurs, our procurement team will jump into action straight away. We assist with warranty claims and can often fast-track mission-critical technical spares through our global logistics network to minimise downtime.

Are your products crew-friendly in terms of weight and setup?
We fully understand that a toy is only fun if the crew can actually deploy it. During our consultations, we discuss all of the weight and setup factors that are specific to your vessel and crew, thus ensuring that your yacht toys can be easily managed by your deck team without requiring excessive manpower or specialised heavy-lift equipment.

Can you handle the shipment of lithium batteries for E-foils or Jetboards?
Yes. Shipping lithium batteries is a major hurdle in yachting due to strict Dangerous Goods regulations. As IATA-certified agents, we have the authority and expertise to legally and safely transport lithium-ion batteries globally, ensuring your high-tech toys aren't grounded by airline restrictions.

Have a specific operational question? Contact our shoreside team on +44 (0) 7572 858630 / +(44) 1903 861756 for a free, professional consultation.

The Yacht Toys Commitment

✓ Specialist Integrity.
We are an established maritime procurement firm run by industry experts; you are dealing with a real shoreside team that understands the high-stakes nature of yachting.

✓ Secure Financial Gateways.
We utilize the most advanced, encrypted payment protocols available, ensuring your vessel’s financial data and credit information remain 100% secure.

✓ Premium Global Logistics.
We only partner with ultra-reliable, tier-one freight carriers and IATA agents to ensure your cargo is in safe hands from the warehouse to the swim platform.

✓ Seamless Returns & Exchanges.
We offer a straightforward, no-quibble return policy on all standard inventory. Shop with the confidence that the "right gear" is guaranteed.

✓ Honest Technical Representation.
Every product is described with technical accuracy, and our imagery is a true representation of the high-spec equipment we supply.

✓ Authentic Industry Feedback.
We never use incentivized or fake reviews. Our reputation is built on genuine feedback from owners, captains, and crew worldwide.

✓ Transparent Global Pricing.
The price you see is the price you pay. All UK orders include VAT, and our international quotes are clear and comprehensive with no hidden surcharges.

✓ Efficient Order Management.
Need to pivot? Orders can be managed or cancelled easily via your private account portal, providing the flexibility required in a changing maritime schedule.

✓ Real-Time Inventory.
If it’s on our site, it’s on our shelves. Our live stock-tracking ensures that you aren't left waiting for backordered equipment before a charter.

✓ Precision Fulfillment.
Our state-of-the-art warehouse systems ensure that order accuracy is second to none, getting the right technical spares to you the first time.

✓ Marine-Grade Packaging.
We are obsessive about protection. We use high-durability, environmentally conscious packaging to ensure your gear survives the rigors of international transit.

✓ Full Warranty Protection.
All products are supplied to full UK/EU specifications and backed by a comprehensive manufacturer’s warranty for total peace of mind at sea.

✓ Best Price Guarantee.
Our specialized procurement network allows us to offer a Price Match Guarantee, ensuring your refit or outfitting budget goes further.

✓ Same-Day Dispatch.
In this industry, every hour counts. All in-stock orders placed by 12 noon are dispatched the very same day from our Netherlands fulfillment center.

✓ Expert Shoreside Support.
Our highly trained team is available for technical consultations before or after your purchase to ensure your guest experience is flawless.