FAQ

Frequently Asked Questions

How will Yacht Toys™ work with me and my deck team?
The way you build out your deck inventory really matters, and we do things very differently here. Unlike all the budget web catalogs out there, where you just dump cheap items into a virtual shopping cart and hope for the best, we run a professional, fully managed superyacht water toys procurement service built specifically for professional crew, yacht management firms, and owner-operators who require a seamless marine supply chain partner.

With us, you can approach your yacht toys procurement in a couple of ways depending on your time constraints. If you already know exactly what your vessel requires for the upcoming season, you can browse and choose the items yourself directly through our online platform. Alternatively, you can hand the brief over to us, and our marine leisure equipment specialists will put together a highly personalised list of recommendations tailored to your specific setup.

To make sure we get this right, we will first take you through a simple deck audit questionnaire. We'll look closely at your available lazarette, deck, and tender garage storage spaces, your onboard inflation capabilities (such as available deck power outlets, built-in compressor systems, Scanstrut Air Stations etc), and of course the typical profile of your charter guests or owners. This prevents you from accidentally ordering an inflatable deck extension that you cannot possibly store, or an oversized towable tube that your yacht tender cannot safely pull. It also prevents you from inadvertantly buying equipment that is either too intimidating, or simply beyond the skill level of the majority of your guests.

Once we have agreed on the exact yacht water toys and deck inventory your vessel needs, have analysed all of the deck logistics that need to be taken into account, and have decided on exactly who will be using all of the kit, we will then baseline the price for the equipment itself. Please note that all listed prices are exclusive of VAT. The final tax application is subject to a case-by-case assessment based on the vessel’s location at delivery, its customs status, and whether the transaction is executed as a private purchase or corporate supply.

With the inventory locked in, we will then put together a customised shipping quote designed to get the gear as close to your vessel as physically possible. Depending on local access, that might mean delivering straight to the quay, the marina office, or your local yacht management agent. We will agree on this beforehand and make sure your bridge team, and everyone at the destination, are completely in the loop and fully aware of exactly what has been planned and when it is happenning.

We will then send you a secure request for payment. To keep the accounting straightforward for your interior team or yacht management office, we accept payment in British Pounds, Euros, or US Dollars for the combined total of the equipment and the transport. As soon as the funds clear, the order is executed immediately.

Remember, we handle the entire maritime logistics headache from that point onward. Our team takes care of all the customs paperwork, local declarations, duty routing, and tracking updates so your bridge team does not have to spend hours on the phone with local port authorities or freight forwarders.

Once your new yacht toys arrive at your destination, our job still isn't finished. We will remain completely available to assist with setup advice, technical questions, or any operational support your deck crew needs to keep your season running smoothly.

While this process might seem slightly more involved than the instant checkouts promised by generic online stores, taking these precise steps ensures that your luxury marine toys are perfectly matched to your requirements, and that they arrive intact, at the right place, at the right time, and are completely ready for you and your guests to start enjoying.

As you know, the superyacht industry can be intense, and you simply do not get a second chance to fix a serious logistics error during a tight schedule. There's no room for trial and error when you have a family summer or a busy charter season looming, which is why, in our experience, getting your yacht tender and toys order right the first time really is the only standard that works.

Why should I use Yacht Toys™ rather than just buying the kit I want online myself?
It's all about procurement friction. Buying gear piecemeal forces you to juggle fragmented suppliers, staggered deliveries, and a mountain of tiny invoices. YachtToys eliminates this retail headache by acting as your single fleet-provisioning partner. We consolidate your entire order into a single, taxes paid transaction, handling the complex export documentation that online B2C retailers rarely get right.

Yacht Toys™ have a minimum order value of £1500. Why is this?
We offer an exclusive, professional procurement partnership for our clients, not a website and a retail catalogue. Exporting high value goods to the yachting world isn't a case of just putting a box in the mail. We’re talking about T1 transit forms, VAT-exempt invoicing for vessels in trade, Certificates of Origin, customs clearance paperwork etc etc. This takes time, effort, and skill, and our minimum order value is the justification for our premium service.

Do Yacht Toys™ offer free shipping?
Unfortunately not. Every single order and final destination in the yachting industry is completely unique, and we refuse to compromise on transit security or cut corners by squeezing shipping quality just to protect our own profit margins. However, all shipping is charged at cost and we do not seek to profit from any of our freight services.

I have limited storage on my boat. How do I know if the toys I want will actually fit in my lazarette?
This is the most common concern we encounter. Unlike general retailers, we provide a free consultation service where we review your vessel’s specific dimensions and storage capabilities. We don’t just sell you products, we ensure they can all be safely stored, launched, and recovered by your crew before you commit to a purchase.

We are currently in the Med but heading to the Caribbean. Can you deliver to us there?
Yes. As specialised international freight forwarders and IATA Cargo Agents, we excel at "chasing the boat." We coordinate with local agents and marinas worldwide to ensure your shipment arrives at the exact port or marina where you are docked. We manage the timings to ensure your gear is on the swim platform before your guests arrive.

How do you handle customs and import duties for a yacht in transit?
Logistics is our core strength. Because we ship primarily from our warehouse in the Netherlands, we have optimised routes for global delivery. We handle the complex paperwork and IATA formalities to eradicate the dreaded "held at customs" delays. While you remain the importer of record, our network of dedicated agents works to ensure a smooth clearance process in almost any jurisdiction.

Can I get my boat’s logo and name on the inflatables and towels?
Absolutely. We have 20 years of experience in maritime branding. We use state-of-the-art machinery and marine-grade inks/threads specifically designed to resist UV fading and salt-water peeling. We ensure your branding is as durable as the gear itself.

What happens if the equipment fails during a busy charter season?
We vet all our gear through the lens of a deckhand, meaning we only sell products built for the rigors of professional use. However, if a failure occurs, our procurement team will jump into action straight away. We assist with warranty claims and can often fast-track mission-critical technical spares through our global logistics network to minimise downtime.

Are your products crew-friendly in terms of weight and setup?
We fully understand that a toy is only fun if the crew can actually deploy it. During our consultations, we discuss all of the weight and setup factors that are specific to your vessel and crew, thus ensuring that your yacht toys can be easily managed by your deck team without requiring excessive manpower or specialised heavy-lift equipment.

Can you handle the shipment of lithium batteries for E-foils or Jetboards?
Yes. Shipping lithium batteries is a major hurdle in yachting due to strict Dangerous Goods regulations. As IATA-certified agents, we have the authority and expertise to legally and safely transport lithium-ion batteries globally, ensuring your high-tech toys aren't grounded by airline restrictions.

Have a specific operational question? Contact our shoreside team on +44 (0) 7572 858630 / +(44) 1903 861756 for a free, professional consultation.

The Yacht Toys Commitment

✓ Specialist Integrity.We are an established maritime procurement firm run by industry experts, meaning you are dealing with a real shoreside team that understands the high-stakes nature of running a busy deck program.

✓ Secure Financial Gateways.We utilise encrypted payment protocols, ensuring your vessel financial data, credit card information, and corporate accounts remain completely secure during the transaction.

✓ Premium Global Logistics.We only partner with ultra-reliable, tier-one freight carriers to ensure your cargo is in safe hands from our distribution center all the way to your swim platform.

✓ Seamless Returns and Exchanges.We offer a straightforward, no-quibble return policy on all standard marine inventory, giving you the confidence that you will always end up with the right gear for your program.

✓ Honest Technical Representation.Every product is described with technical accuracy, and our imagery is a true representation of the high-spec marine equipment we supply.

✓ Real-Time Inventory.If a product is listed on our site, it is sitting on our shelves, as our live stock-tracking ensures you are not left waiting for backordered items when a charter is looming.

✓ Precision Fulfillment.Our advanced warehouse systems ensure that our order accuracy is second to none, getting the right technical spares and gear to your crew the first time around.

✓ Full Warranty Protection.All products are supplied to full specifications and backed by a comprehensive manufacturer warranty for total peace of mind when operating at sea.

✓ Best Price Guarantee.Our specialised marine procurement network allows us to offer a price match guarantee, ensuring your seasonal refit or outfitting budget goes further.

✓ Expert Shoreside Support.Our highly trained team is available for full technical consultations before or after your purchase to ensure your guest experience is flawless.

✓ International Safety Certification.We always prioritise guest wellbeing, which is why every one of our premium superyacht water toys meets the highest international marine safety certification standards.

✓ Immediate Stock Dispatch.Our live inventory tracking ensures our yacht toy stock is updated in real time, so if it is on our site, it is in our warehouse ready for immediate dispatch.

✓ Decades of Superyacht Experience.Our business is built on decades of water sports and superyacht industry experience, working directly with luxury yacht owners, management companies, and professional charter crews.

✓ Global Freight Forwarding.Our reputation is built on reliability and we operate our own global freight forwarding service to guarantee secure international yacht toy transit and fast dockside delivery.

✓ Engineered Marine Solutions.We are defined by quality in everything we do, meaning we do not just deliver boxes but instead provide trusted marine leisure equipment solutions engineered to perform perfectly the first time.

✓ Total Captain and Crew Satisfaction.Our commitment to excellence means your total satisfaction is always our primary focus, because if the yacht captain, management, and crew are not happy, then we are not happy.

✓ Dedicated Water Sports Customer Service.Our shore-side support is second to none, and our highly trained marine customer service team is always here to assist with your water sports inventory before or after purchase.

✓ Seamless Mediterranean Season Support.Yacht Toys is your dedicated superyacht toys expert, providing the technical backup and ongoing support needed to keep your busy Mediterranean charter season running completely seamlessly.

✓ Tailored Vessel Configurations.We supply the absolute best in deck inventory and custom yacht water toys, all perfectly matched to your specific vessel configuration, storage garage space, and guest profile.

✓ Practical Deck Operational Understanding.With over thirty-five years of premium yacht toy expertise, we have an unrivalled, practical understanding of what water sports equipment works flawlessly on a busy superyacht deck.

✓ Free Garage Planning Consultations.Our free yacht toy consultation and deck garage planning service is the cornerstone of our business, ensuring we always provide maximum value to our international maritime clients.

✓ New-Build and Refit Procurement.Partnering with yachttoys.co.uk provides a rare blend of real-world maritime operational expertise and hands-on superyacht water toy procurement excellence for new-build projects and seasonal refreshes.

✓ Streamlining the Guest Experience.We take the hassle out of sourcing the perfect yacht toy inventory, helping owner-operators, chief stews, and bosuns deliver the ultimate luxury guest experience during demanding charter trips.

✓ Time-Critical Swim Platform Delivery.Our global logistics network and strategic fulfillment hubs ensure seamless, time-critical delivery directly from our warehouse straight to your vessel location, anywhere in the world.

✓ Unmatched Customs Clearance Networks.Our global reputation is built on trust, and our worldwide logistics capabilities and customs clearance networks are completely unmatched within the international luxury yachting and marine industry.

✓ Direct Marine Conservation Funding.We care deeply about our oceans, providing direct financial assistance to critical marine conservation, reef protection, and ocean sustainability projects around the main yachting hubs.

✓ Sustainable Maritime Packaging.Environmental ethics are a major focus for us, and we use sustainable, recyclable packaging materials wherever possible to minimise international maritime waste and reduce harmful landfill impact.

✓ Cruising Ground Protection Initiatives.We are committed to protecting our planet, actively funding plastic-recovery initiatives at many primary superyacht cruising grounds, Caribbean anchorages, and busy Mediterranean yachting zones.

✓ Durable Marine-Grade Components.We actively mitigate consumer waste by selecting highly durable, marine-grade components and premium UV-stabilised materials to ensure maximum product lifespans in the harsh marine environment.

✓ Renewable Production Footprint.We are passionate about preserving the planet, significantly reducing our corporate carbon footprint by utilising one-hundred percent renewable solar power during the manufacture of several of our product lines.

✓ Coastal Water Accountability.We are strictly accountable to our oceans, partnering with registered marine conservation groups to actively remove floating plastic debris and ghost nets from fragile coastal cruising waters.

✓ Recycled Technical Soft Goods Shipping.We safeguard our planet by shipping all marine soft goods, including premium impact vests and wetsuits, in one-hundred percent recycled and biodegradable plastic protective polybags.

✓ Eco-Conscious Limestone Neoprene.We practice genuine environmental responsibility by actively replacing petroleum-based neoprene products with eco-conscious, sustainable, and highly flexible limestone-based neoprene alternative materials.

✓ Eco-Friendly Water-Based Adhesives.To protect our fragile oceans, we exclusively partner with manufacturers replacing toxic petroleum adhesives with eco-friendly, water-based bonding techniques across our entire wetsuit range.

✓ End-to-End Managed Supply.We provide a premium, end-to-end managed yacht toy procurement service, streamline quotes, and coordinate seasonal deck supply for professional crew and discerning owner-operators worldwide.

✓ Custom Solutions that Work!.We curate bespoke, premium superyacht water toy solutions and custom floating beach clubs that are guaranteed to elevate the luxury charter guest experience in any anchorage.